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24/7 Automated Teller
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All member accounts at the Credit Union are subject to the following rules. Accounts include Share, Share Draft, Club and Share Certificate Accounts. Your accounts are not negotiable and are not transferable except on our books. By signing the membership card, you agree to these rules.
Please see our Membership and Account Agreement here.
Dividends (other than dividends on Share Certificate Accounts) are paid from current income and available earnings, after required transfers to reserves, at the end of the dividend period. Dividend rates are declared by our Board of Directors at its discretion based on market conditions and are not tied to a specific index. The rates on all Credit Union accounts (other than Share Certificate Accounts) are variable and may change quarterly after the account is opened. The Board has declared that no dividends will be paid on Share Draft Checking Accounts. The dividend rate and annual percentage yield shown for Share accounts are declared by the Board of Directors on a quarterly basis.*Dividend Rates on all Share accounts can be found here.
The minimum deposit to open a Share Certificate Account is $500.00. The dividend rate and annual percentage yield shown below for Share Certificate Accounts are accurate as of the Tuesday of every week (unless Monday is a holiday). You can call (585) 343-5627 or click here to obtain current rate information. The dividend rate will be fixed for the term of your Share Certificate Account. Deposits will be allowed only on the date the Share Certificate Account is opened and on each renewal date, with the exception of the Asset Builder Certificate (when available) into which you can make additions of $50.00 or more at any time. The Maturity Date of your Share Certificate Account is determined at the date of opening the account. If the maturity date is a Saturday, Sunday, or Credit Union holiday, we will pay dividends at the previous rate until the first banking day next succeeding the original maturity date, and that will be deemed the new maturity date. Your Share Certificate Account will not automatically renew. If you do not renew it, the entire balance will be deposited in your Share 0 account and will earn dividends at the rate in effect for Share 0 accounts. Share Certificate Accounts are NOT TRANSFERABLE and may not be used as collateral for any loan.
You must maintain a minimum balance of $5.00 in your Primary Share Savings Account at all times to be a Credit Union member and to open other sub-accounts and receive other benefits and services of the Credit Union. You must be 18 years of age to establish and maintain a Share Draft Checking account. If you are under 18 years of age, we will require that a joint member 18 years or older be added to the account.
Balance Computation Method Dividends are calculated by the Daily Balance Method which applies a daily periodic rate to the principal in your account as of the end of each day. The periodic rate is determined by dividing the dividend rate by 365 (or 366 in a leap year).
Dividends will begin to accrue on cash and non-cash items on the business day you make the deposit to your account.
Dividends for all accounts other than Share Certificate Accounts will be paid and credited to your account quarterly and, therefore, will compound quarterly. For Share Certificate Accounts, the dividends will be deposited in your Certificate account monthly and, therefore will compound monthly, unless you either elect to have the dividend transferred to your Share 0 account monthly (in which case the dividends will compound quarterly) or you choose to have a check for dividends sent to you monthly (in which case the dividends will not compound). For Share 2 Club accounts, the entire balance will be transferred to the Share 0 account on July 1st. For Share 7 accounts, the balance will be transferred to any sub-account located under the member number.
If you close an account other than a Share Certificate before dividends are paid, you will not receive any accrued dividends. If you close a Share Certificate account before its maturity date, we will impose an early withdrawal penalty which will equal 90 days of earned dividends on certificates with maturities of 365 days or less, and 180 days of earned dividends on certificates with maturities greater than 365 days.
For all accounts (other than Share Draft Accounts) – The Credit Union reserves the right to require up to 60 days prior written notice of an intent to withdraw money from one of your accounts (other than your Share Draft Account). In addition, the Credit Union may refuse to permit a withdrawal from any account for, without limitation, the following reasons:
In addition to the above rules, withdrawals from Club Accounts will not be permitted until the account matures. However, you may close the account at any time without penalty. The account must remain closed until the beginning of the next Club cycle (for Share 2 accounts, July 1 and for Share 7 accounts, October 1).
As of January 1st, 2012, Financial Institutions may no longer purchase savings bonds for their Members. Instead, savings bonds may be purchased from TreasuryDirect at www.treasurydirect.gov. As a result, Bond-A-Month suffixes may no longer be opened at TVFCU.
Each joint owner of an account authorizes the other to endorse and to deposit in the account checks or drafts payable to either owner or to both. Each of you authorizes the Credit Union to accept deposits payable to either of you or both and to endorse for you any items deposited without endorsement.
In the event of a dispute between owners of a joint account, the Credit Union is not required to honor requests by one owner to prevent withdrawals by the other. The Credit Union has no liability for continuing to honor draft and withdrawal requests. In order to prevent withdrawals for your joint account, you must close the account. You may immediately open a new account in your name only. If you close a joint account, you agree to return to the Credit Union all drafts in your possession which have not yet been issued.
Each joint owner alone may make partial or full withdrawals from the account, may write drafts on Share Draft Checking Accounts, may issue stop payment orders on drafts written by either or both owners, may close out the account, and may transact any other business an individual owner could transact.
You both agree that you intend to own the money in your joint account as “joint tenants with right of survivorship.” This means that if one of you dies, ownership of the funds in the account passes automatically to the other, and the Credit Union may honor draft or withdrawal requests signed by the survivor. The Credit Union will not release funds to the survivor, however, until it has received any necessary legal papers.
If there are not enough funds in your joint account to cover a draft when it is presented to the Credit Union for payment, and the Credit Union pays the draft out of its own funds, all joint owners agree individually and collectively to reimburse the Credit Union, even if the draft was written by only one of you. Likewise, if one of you owes the Credit Union money, you all agree that the Credit Union may use as much of the funds in any account owned by both of you, as is necessary to pay the debt. In addition, if your joint account is restrained or levied upon by a judgment creditor to whom one of you owes money, you agree that the Credit Union may restrain and/or turn over the entire account without liability to the other.
Each joint owner of a joint Share Savings Account is authorized to access information regarding the account, any sub-accounts or loans tied to the account. That applies even if a loan tied to the account is in the name of only one of the owners of the Share Savings Account.
Special Rules for Share Draft Accounts
Only Share Drafts (checks) and other methods approved by the Credit Union may be used to make withdrawals from a Share Draft Account. The Credit Union may honor (pay) Share Drafts or other written withdrawal requests: which you sign: which are issued by a third-party bill payer at your request and with your authorization; or which is issued by a third party which you have pre-authorized to make debits to your account, even if you did not authorize the particular transaction (subject to your Stop Payment rights described below). (Preauthorized electronic debits to your account are not subject to these rules but, rather, are subject to the terms of the Credit Union’s electronic funds transfer disclosures and agreements.) Once a check is six (6) months old, the Credit Union may elect not to pay it. If there is no stop payment order in effect when we receive the check payment, however, we may elect to pay it. If we do pay the check, you are responsible for the payment. You agree not to write post-dated checks (a check that is dated in the future) on your account. We can assume that all checks presented are payable on demand. We will not be liable to you for paying a post-dated check prior to its maturity date. When paid, Share Drafts become the property of the Credit Union and will not be returned either with the periodic statement or otherwise.
Balance Computation Method Dividends are calculated by the Daily Balance Method which applies a daily periodic rate to the principal in your account as of the end of each day. The periodic rate is determined by dividing the dividend rate by 365 (or 366 in a leap year).
Dividends will begin to accrue on cash and non-cash items on the business day you make the deposit to your account.
Dividends for all accounts other than Share Certificate Accounts will be paid and credited to your account quarterly and, therefore, will compound quarterly. For Share Certificate Accounts, the dividends will be deposited in your Certificate account monthly and, therefore will compound monthly, unless you either elect to have the dividend transferred to your Share 0 account monthly (in which case the dividends will compound quarterly) or you choose to have a check for dividends sent to you monthly (in which case the dividends will not compound). For Share 2 Club accounts, the entire balance will be transferred to the Share 0 account on July 1st. For Share 7 accounts, the balance will be transferred to any sub-account located under the member number.
If you close an account other than a Share Certificate before dividends are paid, you will not receive any accrued dividends. If you close a Share Certificate account before its maturity date, we will impose an early withdrawal penalty which will equal 90 days of earned dividends on certificates with maturities of 365 days or less, and 180 days of earned dividends on certificates with maturities greater than 365 days.
Tonawanda Valley Federal Credit Union
Home Banking Agreement and Federal Disclosure
This Agreement governs the use of Tonawanda Valley Federal Credit Union’s Home Banking Service, jointly referred to as the “Service,” provided by Tonawanda Valley Federal Credit Union, also referred to as “Tonawanda Valley FCU.” By using the Service to conduct transactions, you agree to the terms of this Agreement.
Definitions
As used in this Agreement, “account” and “accounts” mean the Tonawanda Valley FCU account in which you are either the owner or joint owner. “Loan account” and “loan accounts” mean any loan you have with Tonawanda Valley FCU. “You,” “your,” and “yours” mean the person(s) using the Service. “We,” “our,” us,” and “Financial Institution” refer to the individual Financial Institution (Tonawanda Valley Federal Credit Union) that holds your accounts.
Deposit and Credit Agreements
The terms and conditions in this Agreement shall have priority and take precedence over any existing terms and conditions in existing account and loan agreements you have with us in the event of a conflict.
Required Equipment
In order to use the Internet Banking Service, you need a computer (in this Agreement, your computer and the related equipment are referred to together as your “Computer”) with a web browser (Microsoft Internet Explorer 7.0 or higher), a member number, and Home Banking password. The password is the confidential password you use to access your account(s) through Home Banking.
You are responsible for the installation, maintenance, and operation of your Computer, browser and the software. Tonawanda Valley FCU is not responsible for any errors or failures from any malfunction of your Computer, the browser or the software. Tonawanda Valley FCU is also not responsible for any Computer virus or related problems that may be associated with the use of an online system.
The Service
To use Home Banking, you must have at least one Tonawanda Valley FCU account, a Home Banking password and three (3) security questions/answers. Through Home Banking, you will have access to any of your Tonawanda Valley FCU share accounts or loan accounts. Tonawanda Valley FCU reserves the right to deny access to a deposit account or loan account or to deny transactions under certain circumstances.
Description of Home Banking
The Service allows you to perform some or all of the following functions from your Computer:
Online Account Access Functions and Limitations of Transfers
You may use Home Banking to:
(a) transfer funds between your accounts
(b) obtain account balances
(c) obtain history and transaction information on your accounts
(d) obtain loan account balance information. These features are limited to the extent, and subject to the terms, noted below:
i. Your ability to transfer funds between certain accounts is limited by federal law and the Deposit Agreement. You should refer to the Deposit Agreement for legal restrictions and service charges applicable for excessive withdrawals or transfers. Transfers made using the Home Banking Service are counted against the permissible number of transfers described in the Deposit Agreement.
ii.There may be at least a one-business-day delay in transferring funds between your accounts.
Passwords and Security
Your Home Banking password is required to access Tonawanda Valley FCU’s Home Banking. You agree not to give or make available your password to any unauthorized individual. If you believe your password has been lost or stolen, someone has attempted to use the Home Banking Service without your consent, your deposit account(s) or loan account(s) have been accessed, or someone has transferred money without your permission, you must notify Tonawanda Valley FCU immediately. Tonawanda Valley FCU does not maintain a record of your password. If you lose or forget your password, contact Tonawanda Valley FCU immediately so that you may select a new confidential password.
Your Liability for Unauthorized Transfer
Tell us AT ONCE if you believe your account information and/or password have been lost or stolen. Telephoning is the best way of keeping your possible losses down.
Errors and Questions
Telephone us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. Your inquiry must include:
1. Your name and member number
2. A description of the error or the transfer you are unsure about and an explanation of why you believe it is an error or why you need more information
3. The dollar amount of the suspected error
4. The date of occurrence.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will generally tell you the results of our investigation within 10 business days of the receipt of your complaint or question (20 business days if the transaction involved an account opened within the past 30 days). If we need more time, however, we may take up to 45 days. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Data Recording
When you access Home Banking to conduct transactions, the information you enter may be recorded. By using Home Banking, you consent to such recording.
No Signature Required
When using Home Banking to conduct transactions, you agree that the Tonawanda Valley FCU may debit your account to complete the transactions, or honor debits you have not signed.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or transfers you made:
1. When it is necessary to complete the transfers
2. In order to verify the existence and conditions of your account for a third party, such as a credit bureau or merchant
3. In order to comply with a government agency or court orders
4. If you give us written permission
Charges
You will not be charged for the “view accounts”, or “transfer funds” features of Tonawanda Valley FCU Home Banking. NOTE: Your accounts and loan accounts are still subject to the fees, charges, balance requirements, etc. articulated in the Deposit Agreement and Loan Agreement.
Alterations and Amendments
The terms of this Agreement, applicable fees, and service charges may be altered or amended by Tonawanda Valley FCU from time to time. In such event, Tonawanda Valley FCU shall send notice to you either at your address as it appears Tonawanda Valley FCU’s records or by online notice through Home Banking. Any continuation of Home Banking after Tonawanda Valley FCU sends you a notice of change will constitute your agreement to such change(s). Further, Tonawanda Valley FCU may, from time to time, revise or update Tonawanda Valley FCU program, services, and/or related material(s) rendering such prior versions obsolete. Consequently, Tonawanda Valley FCU reserves the right to terminate this Agreement as to all such prior versions of the Tonawanda Valley FCU programs, services, and/or related material(s) and limit access to Tonawanda Valley FCU’s more recent versions and updates.
Address Changes
You agree to promptly notify Tonawanda Valley FCU, in writing, of any address change.
Termination or Discontinuation
The use of Home Banking does not require enrollment on your behalf; therefore, termination of Home Banking by you is done by not accessing or using the Service. However, any transactions or payments you have previously authorized will be completed as instructed. Neither termination nor discontinuation shall affect your liability or obligation under this Agreement.
Disputes
In the event of a dispute regarding Home Banking, you and Tonawanda Valley FCU agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and Tonawanda Valley FCU, which supersedes any proposal or prior agreement, oral or written, and any other communications between you and Tonawanda Valley FCU relating to the subject matter of this Agreement. If there is a conflict between what one of Tonawanda Valley FCU’s employees says and the terms of this Agreement, the terms of this Agreement have final control.
Assignment
You may not assign this Agreement to any other party. Tonawanda Valley FCU may assign this Agreement to any present or future, directly or indirectly, affiliated company. Tonawanda Valley FCU may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
No Waiver
Tonawanda Valley FCU shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by Tonawanda Valley FCU. No delay or omission on the part of Tonawanda Valley FCU in exercising any right or remedy shall operate as a waiver of such right or remedy or any other rights or remedies. A waiver on any particular occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
Captions
The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement.
Governing Law
This Agreement shall be governed by the laws of the jurisdiction in which Tonawanda Valley FCU is located and by applicable Federal laws and regulations.
Federal Disclosure
You agree to accept this disclosure online rather than a paper disclosure. We recommend you print the entire Agreement and Disclosure for your records.
Terms and Conditions Agreement for Tonawanda Valley Federal Credit Union Internet Bill Pay Service. Note: All references within this document to the terms "Payment Service" and/or "the Service" reflect the Internet Bill Pay Service offered by Tonawanda Valley Federal Credit Union. Electronic Disclosure of the Terms and Conditions Agreement for the Internet Bill Pay Service.
I acknowledge electronic receipt of the Terms and Conditions Agreement ("Agreement") associated with Tonawanda Valley Federal Credit Union's Internet Bill Pay Service and agree that I have read and will abide by this agreement. I also agree Tonawanda Valley Federal Credit Union does not need to provide me with an additional paper (non-electronic) copy of this Agreement unless specifically requested. Further, I understand that a copy of this Agreement can be printed by using my browser's print command and a printer.
Tonawanda Valley Federal Credit Union reserves the right to refuse enrollment in the Internet Bill Pay Service to any member who does not meet the Internet Bill Pay Service criteria which has been established by Tonawanda Valley Federal Credit Union. Included in this criteria is a requirement that subscribers to this service must live within the United States, its possessions and territories.
As used in this Agreement, the term "Payee" means the vendor, biller, person or entity to whom you wish a bill payment to be directed; "Payment Instructions" means the information provided by you to the Service for a bill payment to be made to your Payee (e.g., Payee name, account number, payment amount, payment date, etc.); "Payment Account" means your Checking Account and, in the instance of non-sufficient funds and/or an overdrawn account, any applicable share account or available balance on line of credit accounts (e.g., line of credit overdraft accounts) at Tonawanda Valley Federal Credit Union, from which all bill payments may be made and/or such funds collected; "Business Day" means Sunday through Friday, excluding Federal holidays; "Payment Date" means the Business Day of your choice upon which your bill payment will be made and your Payment Account will be debited; and "Cutoff Time" means approximately 10 minutes before your designated debit time (Eastern Standard Time on any Business Day) and is the time by which you must transmit instructions to have them considered entered on that particular Business Day.
By providing the Payment Service with the names and account information of those entities and/or persons to whom you wish to direct payment, you authorize the Service to follow the Payment Instructions that it receives from you or your authorized user through the Internet Bill Pay Service. When the Service receives a payment instruction, you authorize it to debit your Payment Account and remit funds on your behalf so that the funds arrive as close to the Business Day designated by you as soon as reasonably possible. For this reason, it is necessary that all Payment Dates selected by you be no less than seven (7) to ten (10) Business Days before the actual due date for payments that are being sent by check and two (2) to three (3) Business Days for ACH payments, (not the late date and/or a date in the grace period). It is your responsibility to schedule your bill payments in such a manner that your obligations will be paid on time. Payment instructions entered after the Cutoff Time or on a non-Business Day will be considered entered in the Service on the next Business Day. If you properly follow the procedures described herein, and the Service fails to send a payment according to the Payment Instructions received, the Service will bear responsibility for all late charges. In any other event, including but not limited to choosing a Payment Date which is not ten (10) Business Days before the due date or on or past the due date stated on your invoice or bill, the risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you. A bill payment is "In Process" starting at the Cutoff Time on the Payment Date. A bill payment is a "Pending Payment", starting from the time you enter Payment Instructions until the payment is "In Process." A bill payment is considered "Completed" on the Business Day you selected as the scheduled Payment Date. You may cancel or edit any Pending Payment (including recurring bill payments) by following the directions provided on the Internet Bill Pay system Online Help. There is no charge for canceling or editing a Pending Payment. Please note: we may not have a reasonable opportunity to act on any stop payment or cancellation order given after a payment is "In Process" and it is not possible to stop or cancel a payment which is "Completed." If you desire to cancel or stop any payment which is "In Process", you must call your credit union at (585) 343-5627 or 1-800-722-8224. Although we will make every effort to accommodate your request, we will have no liability for failing to do so. Stop payment requests sent to us via electronic mail or in any other manner will not reach us in time for us to act on your request. Stop payment requests will be accepted only if we have a reasonable opportunity to act on such a stop payment order. If you call, we may also require you to present your request in writing within fourteen (14) days after you call. The charge for each stop payment order will be the then current charge for such service as disclosed in our Rate & Fee Schedule. The Service will use its best efforts to make all your payments properly. However, the Service shall incur no liability if it is unable to complete any payments initiated by you through the Service because of the existence of any one or more of the following circumstances:
Payment will be made to your Payee either electronically via the Automated Clearing House (ACH) or by check. The method of payment depends upon the processing method that can be accommodated by the Payee. The payment may be deducted from your Payment Account by two methods depending upon the amount of the payment and your credit history. The two methods are: 1.) Via an electronic debit through the Automated Clearing House Association (ACH) or 2.) Via a draft drawn on your account and processed through the Federal Reserve System (as if you had written a check drawn upon your Checking Account.) All bill payments debited from your account will appear on your monthly Statement of Account and under the "BILL PAY HISTORY" section of the Internet Bill Pay on the Tonawanda Valley Federal Credit Union Internet Home Banking System. ACH debits will reflect the name of the Payee (e.g., XYZ Utility Company) as well as the date and amount; payments by check will be reflected on your statement with a date, payee and address, and amount. All payments can be viewed with the Payee's name, payment amount and payment date by reviewing your recent payment history under the electronic Payment List option provided to you as part of the Internet Bill Pay Service.
Longer Delays may Apply In some cases; we will not make all of the funds that you deposit by check available to you immediately after your deposit. Depending on the type of check that you deposit, funds may not be available until the seventh business day after the day of your deposit. However, the first $100 of your deposits will be available on the first business day. If we are not going to make all of the funds from your deposit available immediately, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take the action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of deposit. Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
The following payment types are prohibited through the Service:
THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND OR THE SERVICE.
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
To access the Internet Bill Pay service you will need to log on to the Tonawanda Valley Federal Credit Union Internet Home Banking service and then click on the Bill Payment button.
You agree not to give or make available your Tonawanda Valley Federal Credit Union Internet Banking Account Number and Password to any unauthorized individuals. You are responsible for all bill payments you, and your Internet Bill Pay authorized user, authorize using the Service. If you permit other persons to use the Service or your Tonawanda Valley Federal Credit Union Account Number and Password (even though you have agreed not to disclose this information); you are responsible for all transactions they authorize. If you believe that your Tonawanda Valley Federal Credit Union Account Number and Password has been lost, stolen or compromised, or that someone may attempt to use the Service without your consent or has transferred money from your account by accessing your account without your permission, you must notify Tonawanda Valley Federal Credit Union at once by calling us during business hours.
You also agree that Tonawanda Valley Federal Credit Union may revoke your Internet Bill Pay and/or Internet Home Banking account access services if unauthorized account access and/or transactions occur as the apparent result of negligence in the safeguarding of the Account Number and Password(s) belonging to you and/or your authorized user. Further, you agree that, if Tonawanda Valley Federal Credit Union is notified that you have included Tonawanda Valley Federal Credit Union in the filing of a petition of bankruptcy, Tonawanda Valley Federal Credit Union may revoke or refuse to grant you Internet Bill Pay service and/or Tonawanda Valley Federal Credit Union Internet Home Banking account access to your account.
If you tell Tonawanda Valley Federal Credit Union within two (2) Business Days after you learn of unauthorized access to your account(s) and/or that your Tonawanda Valley Federal Credit Union Internet Home Banking Account Number and Password has been lost, stolen or compromised, you can lose no more than $50.00. If you fail to notify Tonawanda Valley Federal Credit Union within (2) Business Days after you learn of unauthorized access to your account(s) and/or that your Tonawanda Valley Federal Credit Union Internet Home Banking Account Number and Password has been lost, stolen or compromised, and we can prove that we could have prevented the unauthorized access to your account(s), or use of your Tonawanda Valley Federal Credit Union Internet Home Banking Account Number and Password had you notified us, you could lose as much as $500.00. If your monthly statement or your online account detail reflect any transfers or payments that you did not make, tell us at once. If you do not tell us within sixty (60) days after the first statement which reflected an unauthorized transfer(s) or payment(s) was mailed to you, you may not get back any money you lost after the 60 days, provided that we can prove that we could have stopped someone from taking money if you had told us in time.
It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transfers you make ONLY in the following situations:
Service fees may be imposed on your account in accordance with the Fee Schedule which accompanies this Disclosure Statement and Agreement.
As a participant in the Internet Bill Pay Service you will not be charged for the service, provided that the service was used during the calendar month. If there is not activity within a calendar month, then a $5.00 fee will be charged to you on the 6th business day of the following calendar month. (Calendar months are January, February, March, April, May, June, July, August, September, October, November and December.) For example, a registered bill pay user that does not have any bill pay activity in May will be charged a $5.00 fee on the 6th business day of June for the service.
Please note: Your Tonawanda Valley Federal Credit Union loan accounts may not be paid by using the Internet Bill Pay Service, but instead may be paid by using the transfer/payment option on the Tonawanda Valley Federal Credit Union Internet Home Banking service or by automatic transfer from your Tonawanda Valley Federal Credit Union Savings account at no charge. Additionally, charges for other transactions and optional services (e.g., Non-Sufficient Funds or Stop Payment Fees) are specified in Tonawanda Valley Federal Credit Unions Rate & Fee Schedule. You agree to pay such fees and charges, and authorize the Service to charge your designated Payment Account for these amounts and any additional charges that may be incurred by you. Any fees associated with your savings or loan accounts will continue to apply. You are responsible for any and all telephone access fees or Internet service fees that may be assessed by your telephone utility and/or Internet Service Provider. You may be assessed more than one fee as a result of a returned item and resubmission(s) of the returned item.
In using the Service, you are requesting the system to make payments for you from your Payment Account. If we are unable to complete the transaction for any reason associated with your Payment Account (for example, there are not sufficient funds in your Payment Account to cover the transaction), the transaction may not be completed. In some instances you will receive a return notice by secure electronic message via the Tonawanda Valley Federal Credit Union Internet Home Banking service. In these cases, you agree that a non-sufficient funds (NSF) fee will be charged in accordance with Tonawanda Valley Federal Credit Union's established and published fees. Further, you also agree that a NSF fee may be charged to your account even if the payment is not returned but is paid and overdraws your Payment Account. You may be assessed more than one fee as a result of a returned item and resubmission(s) of the returned item.
You agree to promptly notify both Tonawanda Valley Federal Credit Union member service in writing of any address change. Changing your address on the Service does not automatically update your address of record at Tonawanda Valley Federal Credit Union. Similarly, updating your address at Tonawanda Valley Federal Credit Union does not automatically update the address on the Service.
TVFCU is happy to provide a wide range of loan products to fit your needs. Please apply online anytime or stop in and see one of our Member Center Representatives!
© Tonawanda Valley Federal Credit Union 2021
For your convenience TVFCU provides a variety of information on our website that is not directly related to TVFCU products or services. This information is provided through the use of third party service providers via web links.
By accessing these links, you will be leaving TVFCU’s website and entering a website hosted by another party. TVFCU is not responsible for the content of this third party website. TVFCU does not represent either the third party or the member if the two enter into a transaction.
Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of TVFC. You are encouraged to review the privacy and security policies of the site you are entering, which may be different than those of TVFCU.
