PINs (Personal Identification Numbers)
Home Banking & WANDA
Initially, we will issue the same PIN number for both WANDA, our 24-hour telephone teller and Home Banking. Each service will prompt you to change your PIN upon your first login. In order to replace a PIN, we need to have a request in writing. PIN Request Forms are available at the TVFCU office, where a new PIN will be issued to you immediately. If you are not able to come into the office, you may submit a request through the CONTACT US tab on this website. For security purposes, your new PIN will be mailed to the address we have on file for you.
WANDA is available at 585-344-5544 or 800-887-5544.
MasterCard Debit Card PINs
MasterCard issues PINs for MasterCard Debit Cards. These PINs are mailed to you separately from your debit card. Should you need a new PIN, please notify TVFCU’s Loan Department. Members cannot change their MasterCard Debit Card PIN.
MasterCard Credit Cards PINs
MasterCard mails your PIN directly to you, separately from your MasterCard Credit Card. You have the ability to change your MasterCard Credit Card PIN to a number of your choice. Should you need a new PIN, please contact TVFCU’s Loan Department.
*TVFCU will never ask you for any PIN information. For security purposes, please keep all of your PINs confidential.